HOW DO I CONTACT SUPPORT?

If you need assistance, have questions, or require product support, please contact us at support@ballastvr.com. Alternatively, you can visit our support portal at ballastvr.zohodesk.com/portal to submit tickets, review support articles, and track updates to your support requests.

WHAT ARE YOUR HOURS?

Our business hours are Monday through Friday, 9 AM to 5 PM, based in San Francisco, CA, USA (UTC/GMT -8), excluding U.S. federal and office holidays.

WHEN SHOULD I HEAR FROM YOU?

We strive to provide timely responses to all inquiries:

• Urgent matters: We aim to respond within 1 to 2 business days.

• Non-urgent inquiries: We typically respond within 5 to 7 business days.

WHAT ABOUT WARRANTY REQUESTS?

Please note that all warranty-related inquiries are subject to our Limited Warranty Policy.