Ballast Technologies Inc. Standard Limited Warranty
This warranty is subject to acceptance of the End User License Agreement
What is this warranty for?
This warranty covers only the DIVR and VRSlide range of products.
Who Is This Warranty From?
This limited warranty (the “Warranty”) is issued by Ballast Technologies, Inc of 498 Alabama St, San Francisco CA 94107, USA (“Ballast Technologies”, “Ballast”, “we”, or “us”).
Who Is This Warranty To?
Ballast Technologies issues this Warranty to you, who has purchased a new, covered product from Ballast Technologies or an authorized distributor (“you”). This Warranty is not available to products that were purchased from any source other than Ballast Technologies or an authorized distributor.
How Long Does Coverage Last?
This limited Warranty continues for one (1) year from the date of purchase or delivery of the Product, whichever is later (the “Warranty Period”). If you request for support outside the coverage period, you will be responsible for all hardware and software expenses as well as any restocking or service fees that may be levied in order to complete the support request.
What Will Ballast Technologies Do If There’s a Problem With The Product?
If your Product is defective or malfunctioning, we will either repair or replace that Product, or update software or services, so that the Product performs substantially according to the Warranted Functionality. The approach taken to resolve any issues will be at our sole choice. If we determine that a product should be replaced, the replacement may be a new, refurbished, or remanufactured Product.
If you purchased the product from one of our authorized distributors, you will have to request support through them directly, and not through this process.
How Can You Get Service?
Please fill up the appropriate questionnaire on the Support page, to provide the details of the support request, and if need be follow-up with an email to support@ballastvr.com. All support requests will be assessed on a case-by-case basis.
You will be responsible for all shipping and customs costs as detailed by your original purchase agreement.
What Does This Warranty Not Cover?
Ballast’s Standard Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, exposure to sunshine, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electro-mechanical stress; (b) scratches, dents and cosmetic damage, unless caused by Ballast; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by Ballast; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Ballast, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product; (j) defects or damage resulting from damage of the hardware including the waterproof case.
This Standard Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Standard Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by Ballast for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; (iii) the battery has been used in equipment other than the Ballast device for which it is specified; or (iv) the device with the battery has been charged in a facility that has been kept in a non air-conditioned environment or in an air-conditioned environment where the temperature exceeded 18 degrees Celsius / 64.5 degrees Fahrenheit or fell below 10 degrees Celsius / 50 degrees Fahrenheit for any amount of time while charging.
What Laws Govern This Warranty?
The laws of the State of California, USA, govern this Warranty.
What is the Device Waterproofing Policy?
Effective October 1st, 2023, all Mobile Devices issued by Ballast will come with a waterproof case and a liquid contact indicator (LCI) strip. The LCI strip is placed within the waterproof case on the back of the Device and serves as a visual indicator for potential water exposure. If exposed to water, the LCI strip will turn bright pink. It is the Client's responsibility to regularly inspect the Device to ensure the waterproof case is properly sealed, including checking the ports and confirming that the LCI strip remains light blue.
The warranty policy for any Device issued on or after October 1st, 2023, is as follows:
If the liquid contact indicator (LCI) strip within the waterproof case turns bright pink, indicating exposure to water, the Client must immediately contact Ballast for assistance. Failure to do so may result in the Device sustaining water damage, which will void the warranty.
Ballast will assist in replacing the waterproof case if the LCI strip changes color, but the Device itself has not been damaged.
However, if the LCI strip turns completely bright pink and the Client does not take action or contact Ballast, and the Device sustains water damage, the Client will be responsible for replacing the entire Device.
The warranty policy for any Device issued before October 1st, 2023, is as follows:
Ballast VR's standard limited warranty covers the repair or replacement of defective or malfunctioning products for one year from the date of purchase or delivery. The warranty does not cover damage resulting from misuse, negligence, or improper maintenance. Clients needing support for devices issued before this date should contact Ballast at support@ballastvr.com. If it is determined by Ballast that the Device sustained water damage due to misuse, negligence, or improper maintenance, the Client will be responsible for replacing the entire Device.
For both instances, the Client will be responsible for any shipping and customs costs associated with the Device repair or replacement.